2009 was a very challenging year for all of us around the world. We experienced broad economic declines not seen since the 1930's. Through this time, however, we have continued to look into the future. We have a number of very exciting new product launches scheduled for this year. Together we are working to solve challenging measurement needs around new applications and regulatory requirements. As we continue to work with new users around the world, we have greatly expanded our training capabilities and facilities, to ensure that users of our products can realize their full value.
And we continue to improve our online presence to bring users together, and to allow us all to learn and improve faster. Web 2.0 capabilities offer us tremendous opportunities. This community, which became a reality in November, now has over 600 members. Check out the great array of online technology video demos that were taken at the recent Emerson Global Users Exchange held in Dallas, Texas. Learn how Micro Motion Meter Verification work. Watch Coriolis working in entrained gas conditions. See the only 2-wire Coriolis in action. Check out density and viscosity meters. See Coriolis in a multiphase flow system. Check these out, and tell us what you think. One thing that you can expect to see is continued work in this area with a goal of a highly valued online experience.
A challenge for us, that I know some of you have experienced, is our ability to consistenly deliver our products to your expectations. This was most evident in the latter part of 2009. I want you all to know that we are very aware of our need to improve, and many people across our organization are working hard to improve our performance. I am confident that you will see these improvements in the weeks ahead.
To our customers, I thank you for your business, and we look forward to supporting your success in the year ahead.
